Patient Concierge & Front Desk (Part-Time)

Trinity Health; Ann Arbor (MI); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive compensation

DailyPay benefits from Day One

Full benefits package (Medical, Dental

Vision, PTO, Life Insurance, Short/长‑,

Job summary

Trinity Health Ann Arbor is seeking a part-time Customer Service Assistant to maintain a welcoming environment and perform diverse administrative tasks. You will greet patients and visitors, access patient location data, escort as needed, and coordinate services such as transportation while ensuring security and smooth operations.

The role requires a high school diploma or GED, strong computer/typing skills, and excellent interpersonal communication to support patients, families and staff.

Qualifications

• Education: High School diploma or GED equivalent.
• Experience: Computer/typing skills necessary to navigate Health Quest and the visitor management system.
• Interpersonal skills to effectively communicate with diverse groups of callers, patients, visitors and staff.

Responsibilities

• Greet patients and visitors professionally and guide them to the appropriate area.
• Access patient location information on the computer.
• Escort patients when needed or requested.
• Assist with wayfinding, parking validation, deliveries and information about hospital services.
• Call for taxi or shuttle service when needed.
• Assist visitors during emergencies and report suspicious activity to Security.
• Keep area stocked with supplies and manage radio equipment.
• Record schedule changes in When-to-Work and handle after-hours visitation system.
• Access Health Quest to obtain patient room information for visitors.

Skills

Typing

Interpersonal skills

Computer skills

Education

High School diploma or GED

Tools

Health Quest

Visitor management system

Job description

Trinity Health Ann Arbor is seeking a part-time Customer Service Assistant to maintain a welcoming environment and perform diverse administrative tasks. You will greet patients and visitors, access patient location data, escort as needed, and coordinate services such as transportation while ensuring security and smooth operations.

The role requires a high school diploma or GED, strong computer/typing skills, and excellent interpersonal communication to support patients, families and staff.