Patient Concierge & Front Desk - Medical Office

Retina Institute of Illinois; Huntley (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Job summary

Retina Institute of Illinois seeks a friendly Front Desk Associate to be the first point of contact for patients, handling check-in/check-out, calls and emails, scheduling, and general administrative tasks in a medical setting.

The role emphasizes accurate data entry, insurance verification, HIPAA compliance, and delivering compassionate customer service while coordinating with clinical staff.

Prior Nextech/ICP experience and at least 1 year of medical office experience are strongly preferred.

Qualifications

• High school diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1 year medical office experience strongly preferred.

Responsibilities

• Greet patients, verify appointment details.
• Collect documentation (ID, insurance cards, referrals).
• Book, confirm, and reschedule appointments.
• Verify insurance eligibility and benefits for visits, procedures, and tests.
• Collect co-payments and communicate patient financial responsibility.

Skills

Interpersonal communication

Attention to detail

Medical office basics

Multitasking

HIPAA familiarity

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

Retina Institute of Illinois seeks a friendly Front Desk Associate to be the first point of contact for patients, handling check-in/check-out, calls and emails, scheduling, and general administrative tasks in a medical setting.

The role emphasizes accurate data entry, insurance verification, HIPAA compliance, and delivering compassionate customer service while coordinating with clinical staff.

Prior Nextech/ICP experience and at least 1 year of medical office experience are strongly preferred.