Ophthalmology Front Desk & Patient Experience Specialist

EyeSouth Partners; Gurnee (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Job summary

EyeSouth Partners seeks a Front Desk Associate for Retina Institute of Illinois. You will greet patients, verify appointments, handle calls, and manage scheduling while ensuring accurate data entry and HIPAA compliance.

You will verify insurance, collect payments, explain billing, and support the patient experience in a busy medical office environment. Prior medical front desk experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience with Nextech/ICP preferred.
• 1+ year medical office experience preferred.
• Strong reliability and punctuality required.
• Ability to verify insurance and collect payments.

Responsibilities

• Greet patients and verify appointment details.
• Manage check-in/check-out, calls, and emails.
• Schedule, confirm, and reschedule appointments.
• Verify insurance eligibility and benefits for visits.
• Collect co-pays and outstanding balances; document in PM system.
• Explain billing procedures and maintain PHI confidentiality.
• Enter data accurately in the practice management system.
• Support chart prep and medical records requests.
• Answer inquiries and relay messages to staff.
• Maintain a clean, welcoming reception area and professional demeanor.

Skills

Interpersonal skills

Attention to detail

Insurance verification

Multitasking

HIPAA familiarity

Cash handling

Customer service

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

EyeSouth Partners seeks a Front Desk Associate for Retina Institute of Illinois. You will greet patients, verify appointments, handle calls, and manage scheduling while ensuring accurate data entry and HIPAA compliance.

You will verify insurance, collect payments, explain billing, and support the patient experience in a busy medical office environment. Prior medical front desk experience is preferred.