Patient Concierge & Front Desk Lead

Socotra, Inc.; Atlanta (GA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

401(k) retirement plan

Commuter benefits

Health, dental, vision, mental health

Job summary

Prenuvo in Atlanta, GA is seeking a Patient Liaison to be the welcoming face of our clinic. You will assist with registration, verify patient information, and help manage scheduling and post-scan expectations.

This on-site role requires 5+ years in customer service, preferably in healthcare, with a self-starter attitude, punctuality, and the ability to juggle priorities. We offer a comprehensive benefits package including health, dental, and vision, a 401(k), commuter benefits, and access to

Qualifications

• At least 5+ years in customer service, preferably in healthcare.
• Self-starter who takes ownership of their training and development.
• Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility to work varied hours, including weekdays and weekends.
• Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team-oriented with a professional demeanor with patients and colleagues.

Responsibilities

• Greet patients and visitors, providing a warm, professional first impression.
• Verify patient identity and required documentation.
• Assist with registration, intake forms, and scheduling changes.
• Educate patients on post-scan expectations and processes.
• Serve as liaison between patients, providers, and clinical staff.
• Address patient concerns or complaints with empathy and professionalism.

Skills

Customer service

Healthcare exposure

Communication skills

Flexibility

Team player

Attention to detail

Job description

Prenuvo in Atlanta, GA is seeking a Patient Liaison to be the welcoming face of our clinic. You will assist with registration, verify patient information, and help manage scheduling and post-scan expectations.

This on-site role requires 5+ years in customer service, preferably in healthcare, with a self-starter attitude, punctuality, and the ability to juggle priorities. We offer a comprehensive benefits package including health, dental, and vision, a 401(k), commuter benefits, and access to