Patient Concierge & Front Desk Specialist

Socotra, Inc.; Minneapolis, Northern (MN, KY); Hybrid; USD 28,000 - 34,000; Part time

Benefits offered by this job

Free whole-body scans for team

401(k) retirement plan

Commuter benefits

Flexible vacation policy

Health, dental, vision, mental health

Job summary

Prenuvo's Minneapolis clinic is seeking a Patient Liaison on a 6-month contract. You will welcome patients, handle check-in/out, registrations, and scheduling, coordinating with providers and staff in a fast-paced, on-site setting.

A strong customer-service mindset and empathy are essential, with flexible hours including weekdays and weekends. The role offers hourly wages ranging from $20 to $25, depending on experience and location, with opportunities to contribute to innovative healthcare

Qualifications

• 1+ year in customer service, preferably in healthcare or related field.
• Self-starter with proactive training and development mindset.
• Punctual, dependable, and committed to excellence in care.
• Willingness to work varied hours including weekdays and weekends.

Responsibilities

• Patient Check-In, Registration, and Check Out: Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Skills

Customer service

Healthcare experience

Communication skills

Empathy

Time management

Team player

Job description

Prenuvo's Minneapolis clinic is seeking a Patient Liaison on a 6-month contract. You will welcome patients, handle check-in/out, registrations, and scheduling, coordinating with providers and staff in a fast-paced, on-site setting.

A strong customer-service mindset and empathy are essential, with flexible hours including weekdays and weekends. The role offers hourly wages ranging from $20 to $25, depending on experience and location, with opportunities to contribute to innovative healthcare