Patient Experience Liaison - Front Desk & Care Coordination

Prenuvo; Atlanta (GA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

401(k) retirement plan

Health, dental, vision benefits

Flexible vacation policy

Commuter benefits plan

Free whole-body scans for employees

Job summary

Patient Liaison role at Prenuvo in Atlanta requires a friendly, professional front desk presence. You will welcome patients, verify information, and assist with registrations while coordinating schedules for a smooth clinic flow.

Ideal candidates bring 5+ years in customer service, preferably healthcare, plus strong communication and organizational skills to handle a fast-paced environment and varied shifts including weekends.

Qualifications

• 5+ years of customer service experience, preferably in healthcare or a related field.
• Self-starter with initiative and a commitment to patient care.
• Punctual, dependable and able to work varied hours, including weekdays, weeknights and weekends.
• Strong organizational and multitasking abilities in a fast-paced clinic environment.
• Excellent interpersonal skills and attention to detail.

Responsibilities

• Welcome patients and visitors with a warm, professional first impression.
• Verify patient information and required documentation.
• Assist patients with registration and intake forms.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
• Serve as a liaison between patients, providers, technologists, and staff.
• Maintain an organized, stocked front desk area and ensure efficient clinic operations.
• Address patient concerns with empathy and professionalism.
• Encourage patient feedback and create a positive clinical experience.

Skills

Customer service

Healthcare experience

Communication

Front desk

Flexible schedule

Team player

Job description

Patient Liaison role at Prenuvo in Atlanta requires a friendly, professional front desk presence. You will welcome patients, verify information, and assist with registrations while coordinating schedules for a smooth clinic flow.

Ideal candidates bring 5+ years in customer service, preferably healthcare, plus strong communication and organizational skills to handle a fast-paced environment and varied shifts including weekends.