Patient Concierge & Front Desk Lead

Center for Pain and Supportive Care; Arizona; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Center for Pain and Supportive Care in Phoenix, AZ seeks a dependable Front Office Coordinator to create a welcoming and efficient reception for patients and staff. This full-time role reports to the clinic team and supports daily operations.

You will greet patients, verify demographics and insurance, handle check-ins/outs, collect copays, manage phones, and assist with digital intake forms, while maintaining HIPAA standards and a professional, compassionate and organized environment.

Qualifications

• 2–3 years experience in front office, administrative, or customer service role
• Strong customer service and communication skills
• Ability to work independently and multitask efficiently
• Proficiency in Microsoft Office Suite and computer keyboard
• Familiarity with EHR systems preferred (but not required)
• Knowledge of insurance plans (HMO, PPO, Medicare, Medicaid) preferred but not required
• Understanding of HIPAA compliance (preferred)
• Highly motivated, reliable, and professional demeanor
• Ability to manage challenging situations and patients with care and tact
• Strategic thinking and problem-solving skills
• Three professional references required

Responsibilities

• Greet and check in patients using the EMR system
• Update and maintain accurate patient demographic and insurance information
• Collect copays, deductibles, co-insurance, and outstanding balances
• Balance collected funds at the end of each day
• Schedule patient appointments and follow-ups using the EHR system
• Answer and direct incoming calls using a multi-line phone system
• Retrieve and return voicemails promptly
• Scan and upload documentation into patient charts
• Distribute faxes, documentation, and messages to the appropriate team members
• Assist patients with digital tablets for completing intake forms and paperwork
• Maintain the cleanliness and organization of the front desk and lobby areas
• Open and close front office daily
• Provide a positive and supportive experience for all patients
• Support the overall flow and operations of the clinic as needed

Skills

Customer service

Communication

Multitasking

Microsoft Office

EHR familiarity

HIPAA knowledge

Problem solving

Tools

EMR system

Phone system

Job description

Center for Pain and Supportive Care in Phoenix, AZ seeks a dependable Front Office Coordinator to create a welcoming and efficient reception for patients and staff. This full-time role reports to the clinic team and supports daily operations.

You will greet patients, verify demographics and insurance, handle check-ins/outs, collect copays, manage phones, and assist with digital intake forms, while maintaining HIPAA standards and a professional, compassionate and organized environment.