Patient Concierge & Front Desk - Full-Time

Via Care Community Health Center

Los Angeles (CA)

In loco

USD 33.000 - 36.000

Tempo pieno

48 ore fa

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Descrizione del lavoro

Via Care Community Health Center in Los Angeles is seeking a Front Desk Representative to be the first point of contact for patients and visitors. This entry-level, full-time role emphasizes friendly service, accurate scheduling, and strong administrative support in a fast-paced medical office.

You will greet patients, answer phones, schedule appointments, verify demographics and insurance, collect payments, and maintain records.

Competenze

High school diploma or equivalent.
Customer service or administrative experience preferred.
Experience in medical front office procedures preferred and knowledge of medical terminology.

Mansioni

Greet patients and visitors professionally and direct them to appropriate areas.
Answer phone calls and respond to inquiries from patients, physicians, and staff.
Schedule patient appointments using electronic scheduling systems.
Verify patient demographics, insurance information, and referrals; update records as needed.
Collect patient co-payments, deductibles, and balances; process payments securely.
Maintain front desk cleanliness and organization.
Assist with patient registration and check-in processes.
Coordinate communication between patients and healthcare providers.
Maintain confidentiality and privacy of patient information.
Follow policies and procedures; contribute to team efforts.
Obtain medical authorizations and referrals when needed.