Patient Concierge & Front Desk Admin — Healthcare Clinic

UCLA Health; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health Front Desk Administrative Support at the MPAC clinic in Los Angeles will welcome patients, check them in, schedule and coordinate appointments, verify insurance, and answer calls while supporting clinicians with essential administrative tasks.

This role emphasizes confidentiality, accurate record-keeping, and superior customer service in a fast-paced, specialized medical setting serving a diverse patient population. Experience with EHR systems and Microsoft Office is preferred.

Qualifications

• Demonstrated customer service experience in a professional setting.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to maintain confidentiality and exercise sound judgement when handling sensitive information.
• Ability to work effectively and support the clinic’s diverse patient population.
• Preferred: experience in healthcare or outpatient clinic settings; knowledge of EHR systems; insurance verification and appointment scheduling experience.

Responsibilities

• Greet, check in, and assist patients, visitors, and referring providers.
• Schedule, confirm, and coordinate patient appointments.
• Verify insurance and registration information.
• Answer incoming calls and respond to patient inquiries.
• Support providers and clinic staff with administrative tasks.
• Maintain accurate patient records and ensure confidentiality.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Microsoft Office

Outlook

Word

Excel

Confidentiality

Judgement

Adaptability

Teamwork

Tools

EHR systems

Scheduling software

Job description

UCLA Health Front Desk Administrative Support at the MPAC clinic in Los Angeles will welcome patients, check them in, schedule and coordinate appointments, verify insurance, and answer calls while supporting clinicians with essential administrative tasks.

This role emphasizes confidentiality, accurate record-keeping, and superior customer service in a fast-paced, specialized medical setting serving a diverse patient population. Experience with EHR systems and Microsoft Office is preferred.