Patient Concierge & Front Desk Coordinator (Vail)

Vail-Summit-Orthopaedics-; Vail (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

Employer-paid long-term disability

Continuing education funds

401(k)

Job summary

Vail-Summit Orthopaedics & Neurosurgery in Colorado seeks a Patient Representative to greet patients, assist visitors, and act as a liaison between patients and medical staff. The role is full-time with comprehensive benefits and requires daily commuting to the Vail office.

Responsibilities include patient check-in/out, phone management, basic payments, and completing administrative tasks related to records and scheduling.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum of 1 year work experience required, in customer service and/or clinical environment preferred.
• Working knowledge of medical/billing office procedures. Includes the ability to access data on clinic information systems such as scheduling software, EMR, and company e-mail.
• Skill in developing and maintaining relationships, and communicating calmly and clearly with patients, medical staff and the public.
• Knowledge of English grammar, spelling and punctuation in order to interpret and follow oral and written instruction, keep detailed records, and sort and file materials correctly by alphabetic or numeric systems.

Responsibilities

• Greets persons entering establishment, determines nature and purpose of visit, and assists appropriately.
• Operates telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Checks patients in and out. Receives payment for applicable services.
• Performs administrative support tasks, such as operating scanners or computers to manage patient and medical records, daily reports, receipts, schedules, insurance registration, or other documents.
• Maintains work area and lobby in a neat and orderly manner.
• Meet the Company’s expectations as described in the VSON Policies and Practices.
• Maintain confidentiality of Personal Identifiable Information (PII) in accordance with company Policies and State and Federal laws, including OHSA and HIPAA regulations.
• Perform job in accordance with all company safety practices.
• Other duties as assigned.

Skills

Communication skills

Customer service

Medical office procedures

HIPAA knowledge

Education

High school diploma or equivalent

Some college preferred

Tools

Scheduling software

EMR systems

Microsoft Office

Job description

Vail-Summit Orthopaedics & Neurosurgery in Colorado seeks a Patient Representative to greet patients, assist visitors, and act as a liaison between patients and medical staff. The role is full-time with comprehensive benefits and requires daily commuting to the Vail office.

Responsibilities include patient check-in/out, phone management, basic payments, and completing administrative tasks related to records and scheduling.