Patient Concierge & Front Desk Coordinator

Cano Health; Sun City Center (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Performance bonus

Medical, dental & vision benefits

401(k) retirement savings plan

Paid time off

Job summary

Cano Health in Sun City Center, FL is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers. You will handle patient intake, insurance verification, appointment scheduling, and data entry to support the clinical team.

This role emphasizes customer service, accuracy, and teamwork in a fast-paced primary care setting. Familiarity with EMR systems and translation coordination is a plus.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year experience in a healthcare/medical office setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS Certification (Preferred) in case of emergencies.
• Training in gait support and ADA compliance helpful.
• Proficient with Microsoft Office Suite, including Power BI, Excel, Word, Teams, PowerPoint.

Responsibilities

• Greet patients and visitors with a welcoming, professional demeanor.
• Verify demographics and insurance information, input data into EMR.
• Schedule appointments and coordinate transportation as needed.
• Manage patient intake, onboarding, and enrollment in Patient Portal.
• Process co-pays and coinsurance, and reconcile daily financials.
• Support translation services and assist with special events.

Skills

Communication

Customer service

Data accuracy

Multitasking

EMR superuser

Phone and email handling

Bilingual English/Spanish

Technical proficiency

Education

High School Diploma

Healthcare office experience

Medicaid/Medicare knowledge

BLS Certification (Preferred)

ADA compliance training

Microsoft Office (Power BI, Excel)

Tools

TripMaster

eCW EMR

Cano.Net

RingCentral

Oracle Expenses

Workday

Health Plan portals

eHub/Patient Hub

Cano Health portals

Job description

Cano Health in Sun City Center, FL is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers. You will handle patient intake, insurance verification, appointment scheduling, and data entry to support the clinical team.

This role emphasizes customer service, accuracy, and teamwork in a fast-paced primary care setting. Familiarity with EMR systems and translation coordination is a plus.