Front Desk & Patient Services Coordinator

LifeStance Health Inc.; Missouri; On-site; USD 23,014 - 32,778; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D

Disability Insurance

Life Insurance

401(k) with match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front office activities, greet patients, verify insurance and collect payments, and support telehealth access at our Saint Louis Kirkwood location.

The role emphasizes providing excellent customer service, coordinating scheduling, and assisting clinicians with administrative tasks in a collaborative, HIPAA-compliant environment.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s preferred.
• 1+ years of experience in healthcare operations, customer service, or related setting.
• Strong communication skills and ability to work independently as part of a team.

Responsibilities

• Greet and check in/out patients in person; provide courteous front desk service.
• Assist patients via phone, email, or portal with scheduling and billing questions.
• Process insurance eligibility and resolve related issues; collect co-pays.
• Support telehealth access and patient portal troubleshooting; triage urgent inquiries.
• Coordinate with clinicians and staff to maintain efficient practice operations.

Skills

Multitasking

Communication skills

Office software

EMR systems

HIPAA compliance

Education

High School diploma

Associate degree

Bachelor’s degree

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front office activities, greet patients, verify insurance and collect payments, and support telehealth access at our Saint Louis Kirkwood location.

The role emphasizes providing excellent customer service, coordinating scheduling, and assisting clinicians with administrative tasks in a collaborative, HIPAA-compliant environment.