Patient Concierge & Front Desk Coordinator

LifeStance Health; Frisco (TX); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D

Disability Insurance

Life Insurance

401k with match

Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator in Frisco, TX to manage front office operations, ensuring top‑notch patient service for in‑person and telehealth visits. You will coordinate with clinicians, handle scheduling, payments, and Portal support while maintaining HIPAA compliance and a welcoming environment.

The role offers full‑time hours with benefits including medical/dental/vision, 401(k) with employer match, paid time off, and more.

Qualifications

• High School diploma or equivalent required; associate/bachelor preferred.
• Experience in healthcare operations or customer service is a plus.

Responsibilities

• Manage front office daily activities and ensure quality customer service for in-person and remote patients and clinicians.
• Greet and check patients in/out; manage portal and payment/billing questions.
• Coordinate with clinicians and staff to ensure appointment accuracy and patient satisfaction.
• Support telehealth access and Patient Portal troubleshooting; triage urgent patient issues.

Skills

Multitasking

Team player

Communication

HIPAA

Education

High School or equivalent

Associates/Bachelor preferred

Tools

MS Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator in Frisco, TX to manage front office operations, ensuring top‑notch patient service for in‑person and telehealth visits. You will coordinate with clinicians, handle scheduling, payments, and Portal support while maintaining HIPAA compliance and a welcoming environment.

The role offers full‑time hours with benefits including medical/dental/vision, 401(k) with employer match, paid time off, and more.