Front Desk & Patient Services Coordinator

Berliner Gasthausmission e. V.; Kankakee (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

Community Health Partnership of Illinois is seeking a professional and customer-focused team member to support a positive experience for patients, families, and visitors throughout their interaction with our organization. In this role, you will serve as a welcoming point of contact, help coordinate essential service needs, and contribute to efficient, compassionate care delivery.

The ideal candidate communicates clearly in a fast-paced environment, brings strong attention to detail and service

Qualifications

• High school diploma or equivalent required; additional education preferred.
• Experience in customer service, healthcare, or hospitality preferred.
• Ability to maintain confidentiality and professionalism in all interactions.
• Strong communication and organizational skills required.

Responsibilities

• Greet patients, families, and visitors in a courteous and professional manner.
• Assist with check-in, registration, appointment coordination, and related front-desk processes.
• Collect and verify demographic, insurance, and other required information accurately.
• Answer phone calls and respond to inquiries in a timely, helpful, and respectful manner.
• Support patient flow by coordinating with clinical and administrative teams as needed.
• Explain basic procedures, policies, and next steps clearly to patients and visitors.
• Maintain accurate records and ensure information is entered and updated correctly in systems.
• Handle sensitive information with professionalism and in accordance with privacy standards.
• Resolve routine concerns and elevate complex issues appropriately.
• Contribute to a clean, organized, and welcoming service environment.

Skills

Communication skills

Organizational skills

Confidentiality

Computer skills

Teamwork

Education

High school diploma or equivalent

Tools

Scheduling tools

Office software

Electronic health record systems

Job description

Community Health Partnership of Illinois is seeking a professional and customer-focused team member to support a positive experience for patients, families, and visitors throughout their interaction with our organization. In this role, you will serve as a welcoming point of contact, help coordinate essential service needs, and contribute to efficient, compassionate care delivery.

The ideal candidate communicates clearly in a fast-paced environment, brings strong attention to detail and service