Patient Concierge & Front Desk Coordinator

Summit Medical Group; Alcoa (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental Insurance

Vision Insurance

STD/LTD

Life Insurance

401K

Job summary

KPA Foothills, a division of Summit Medical Group, is seeking a Multi-Duty Receptionist to join a passionate, authentic, and growing team. You will greet patients, manage registrations, verify information, schedule appointments, and assist families with needs across the front desk.

The ideal candidate is professional and friendly, possesses strong communication and organizational skills, and is committed to confidentiality while supporting a high-quality patient experience in a full-time role.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and customer service skills are essential.
• Experience in a medical office setting preferred.

Responsibilities

• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Skills

Strong communication

Attention to detail

Time management

Organizational skills

Active listening

Team collaboration

Education

High School Diploma

Job description

KPA Foothills, a division of Summit Medical Group, is seeking a Multi-Duty Receptionist to join a passionate, authentic, and growing team. You will greet patients, manage registrations, verify information, schedule appointments, and assist families with needs across the front desk.

The ideal candidate is professional and friendly, possesses strong communication and organizational skills, and is committed to confidentiality while supporting a high-quality patient experience in a full-time role.