Patient Concierge – Flexible Hours & Proactive Care

Prenuvo; Boca Raton (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free whole-body scans

Growth opportunities

Weekly team connections

Flexible vacation policy

Commuter benefits

401(k) plan (no match)

Health/dental/vision benefits

Job summary

Prenuvo in Boca Raton, FL is seeking a Patient Liaison (Full-time) to be the welcoming face of our clinic. You will support patients through check-in, scheduling, and front-desk coordination with empathy and professionalism.

Ideal candidates have at least 1 year in customer service, thrive in a fast-paced healthcare environment, and enjoy creating memorable patient experiences while collaborating with providers and staff.

Qualifications

• Experience: At least 1 year in customer service, preferably in healthcare.
• Initiative: A self-starter who takes ownership of training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns.
• Team Player: Works collaboratively with patients and colleagues.

Responsibilities

• Front Desk: Check-In, Registration, and Check-Out.
• Verify patient identity and required documentation.
• Assist patients with completing registration and intake forms.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
• Coordinate between patients, providers, technologists, and staff.
• Maintain organized front desk area and operations.
• Address patient concerns with empathy and professionalism.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Organizational skills

Problem solving

Team player

Emotional intelligence

Flexibility

Job description

Prenuvo in Boca Raton, FL is seeking a Patient Liaison (Full-time) to be the welcoming face of our clinic. You will support patients through check-in, scheduling, and front-desk coordination with empathy and professionalism.

Ideal candidates have at least 1 year in customer service, thrive in a fast-paced healthcare environment, and enjoy creating memorable patient experiences while collaborating with providers and staff.