Patient Concierge — Evenings Guest Services

Sentara; Suffolk (VA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with employer match

Paid Time Off

Education assistance

Job summary

Sentara Obici Hospital in Suffolk, VA is seeking a Guest Relations Representative for full-time evening shifts (3:00 PM – 11:30 PM, including weekends). This role provides a bridge between patients and the medical team, delivering a welcoming environment and assisting with smooth visits.

The position requires a HS Diploma or GED, with prior customer service or healthcare experience preferred. Sentara offers competitive pay and comprehensive benefits as part of a full-time role.

Qualifications

• HS Diploma or GED required.
• Previous customer service or healthcare experience preferred.

Responsibilities

• Verify patient registration and escort patients and guests to their destination.
• Provide a welcoming and genuine environment and address concerns to ensure a smooth experience.
• Respond promptly to patient, family, and team member requests.
• Act as liaison between patients, families, visitors and hospital staff.

Skills

Customer service

Communication skills

Education

HS Diploma or GED

Job description

Sentara Obici Hospital in Suffolk, VA is seeking a Guest Relations Representative for full-time evening shifts (3:00 PM – 11:30 PM, including weekends). This role provides a bridge between patients and the medical team, delivering a welcoming environment and assisting with smooth visits.

The position requires a HS Diploma or GED, with prior customer service or healthcare experience preferred. Sentara offers competitive pay and comprehensive benefits as part of a full-time role.