Patient Experience & Intake Specialist

Crossroads-Treatment-Centers; Greensboro (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Mileage reimbursement

Community events

Life Insurance

PTO

401K match

Continuing Education Allowance

Job summary

Crossroads Treatment Centers is seeking a Patient Ambassador to provide excellent customer service, check in patients, and assist in daily operations. You will guide new patients through the intake process, handle payments, and support financial and clerical tasks across a busy outpatient setting.

Requirements include a High School Diploma or GED and customer service experience; healthcare or addiction medicine background is a plus.

Qualifications

• High school diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Responsibilities

• Check in patients, receive payments, and assist in daily operations.
• Maintain friendly, professional attitude towards patients and provide a top-notch experience.
• Coordinate with medical and clinical staff to coordinate patient intakes.
• Oversee patient accounts and financial responsibilities; maintain daily financial records.

Skills

Customer service

Healthcare experience

Office administration

Lived addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is seeking a Patient Ambassador to provide excellent customer service, check in patients, and assist in daily operations. You will guide new patients through the intake process, handle payments, and support financial and clerical tasks across a busy outpatient setting.

Requirements include a High School Diploma or GED and customer service experience; healthcare or addiction medicine background is a plus.