Patient Experience Concierge | Front Desk

Socotra, Inc.; Redwood City (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Free whole-body scans

401(k) retirement plan

Flexible vacation

Job summary

Prenuvo’s Redwood City clinic is seeking a Patient Liaison to warmly welcome patients, manage check-in, registrations and scheduling, and coordinate with providers. This on-site role emphasizes a polished, professional patient experience.

The ideal candidate has at least 1 year in customer service, is reliable and flexible to work weekdays and weekends, and is committed to excellence in patient care. Competitive benefits include free whole-body scans.

Qualifications

• At least 1+ year of customer service experience, preferably in healthcare or related field.
• Must be reliable, punctual and focused on quality patient care.
• Able to adapt to a fast-paced clinic environment and diverse schedules.

Responsibilities

• Patient Check-In, Registration, and Check Out.
• Serve as liaison between patients, providers, technologists, and staff.
• Keep the front desk organized, stocked, and efficient.
• Address patient concerns with empathy and professionalism.

Skills

Customer service

Communication

Attention to detail

Teamwork

Job description

Prenuvo’s Redwood City clinic is seeking a Patient Liaison to warmly welcome patients, manage check-in, registrations and scheduling, and coordinate with providers. This on-site role emphasizes a polished, professional patient experience.

The ideal candidate has at least 1 year in customer service, is reliable and flexible to work weekdays and weekends, and is committed to excellence in patient care. Competitive benefits include free whole-body scans.