Patient Concierge at Eye Center (No Nights/Weekends)

EyeSouth Partners; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

HSA/FSA

Telemedicine

Generous PTO

Job summary

EyeSouth Partners is seeking a Front Desk Associate for our MidWest Eye Center locations in Cincinnati, Kenwood, and Downtown. The role focuses on patient check-in/out, scheduling, insurance verification, and billing support, delivering friendly, compliant service in a fast-paced medical office.

Ideal candidates have a High School Diploma, 1 year medical office experience, and strong reliability. Nextech/ICP experience is a plus; no nights or weekends as part of this role in many shifts.

Qualifications

• High School Diploma or the equivalent years related experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1-year medical office experience strongly preferred.
• Reliable with good attendance and punctuality; exercises sound judgment when routing inquiries.

Responsibilities

• Greet patients warmly and verify appointment details.
• Collect documentation including ID, insurance cards and referrals.
• Book, confirm and reschedule appointments and verify eligibility.
• Collect co-pays and document financial responsibility in PM system.
• Explain billing procedures and perform accurate data entry in the practice management system.
• Handle phones, emails, and patient communications; relay messages to staff.
• Maintain HIPAA compliance and protect patient confidentiality; support onboarding.
• Support front desk team during daily huddles and meetings.

Skills

Interpersonal & communication

Attention to detail

Insurance understanding

Multitasking

HIPAA compliance

Cash handling

Customer service

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

EyeSouth Partners is seeking a Front Desk Associate for our MidWest Eye Center locations in Cincinnati, Kenwood, and Downtown. The role focuses on patient check-in/out, scheduling, insurance verification, and billing support, delivering friendly, compliant service in a fast-paced medical office.

Ideal candidates have a High School Diploma, 1 year medical office experience, and strong reliability. Nextech/ICP experience is a plus; no nights or weekends as part of this role in many shifts.