Front Desk Associate for Ophthalmology Practice

EyeSouth Partners; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

HSA/FSA

Telemedicine

Generous PTO

Job summary

EyeSouth Partners is seeking a Front Desk Associate for our MidWest Eye Center locations in Cincinnati, Kenwood, and Downtown. The role focuses on patient check-in/out, scheduling, insurance verification, and billing support, delivering friendly, compliant service in a fast-paced medical office.

Ideal candidates have a High School Diploma, 1 year medical office experience, and strong reliability. Nextech/ICP experience is a plus; no nights or weekends as part of this role in many shifts.

Qualifications

• High School Diploma or the equivalent years related experience required.
• Nextech/ICP experience strongly preferred.
• Minimum of 1-year medical office experience strongly preferred.
• Reliable with good attendance and punctuality; exercises sound judgment when routing inquiries.

Responsibilities

• Greet patients warmly and verify appointment details.
• Collect documentation including ID, insurance cards and referrals.
• Book, confirm and reschedule appointments and verify eligibility.
• Collect co-pays and document financial responsibility in PM system.
• Explain billing procedures and perform accurate data entry in the practice management system.
• Handle phones, emails, and patient communications; relay messages to staff.
• Maintain HIPAA compliance and protect patient confidentiality; support onboarding.
• Support front desk team during daily huddles and meetings.

Skills

Interpersonal & communication

Attention to detail

Insurance understanding

Multitasking

HIPAA compliance

Cash handling

Customer service

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

At MidWest Eye Center, we are committed to your total eye care. Our staff provides an innovative and integrated approach, using state-of-the-art technology, combined with the upmost in personal attention and service. Whether it’s performing Lasik or treating retina conditions or removing cataracts, you can be sure of the quality of vision care provided by our team of skilled, caring professionals. MidWest Eye Center has a complete roster of board-certified Ophthalmologists, Retina Specialists and Optometrists, offering diagnosis along with surgical and non-surgical treatment for eye diseases MidWest Eye Center’s Cincinnati, Ohio and Northern Kentucky locations are easily accessible from the surrounding Tri-state area.

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

The primary locations for this position are our Kenwood and Downtown clinics.

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Completes medical records requests that come directly from the patient
• Completes assigned tasks as related to the appointment rescheduling queue timelyMonitors and completes tasks related to appointment recall and reminder process as set by practice SOP
• Answers phones and responds to inquiries
• Relays messages between patients and clinical staff
• Maintains protected health information in accordance with HIPPA/PHI guidelines
• Handles paperwork such as consent forms and HIPAA compliance
• Interacts with all internal and external customers in a caring and respectful manner.
• Accepts deliveries of packages, mail, and other supplies from outside vendors.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors
• Provides clear information about services, wait time, and policies
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.
• High School Diploma or the equivalent years related experience required
• Nextech/ICP experience strongly preferred
• Minimum of 1-year medical office experience strongly preferred
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification; strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NO NIGHTS, NO WEEKENDS.

#INDA