Eye Center Front Desk Concierge — No Nights/Weekends

EyeSouth Partners; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

HSA/FSA

Telemedicine

Generous PTO

Job summary

MidWest Eye Center, a part of EyeSouth Partners, seeks a Front Desk Associate in Cincinnati to welcome patients, handle check-in/out, scheduling, and insurance verification. You will communicate clearly, manage the practice management system, and support front-desk operations with professionalism and accuracy.

The role emphasizes patient service, HIPAA compliance, and teamwork in a busy ophthalmology office. No nights or weekends required.

Qualifications

• High school diploma or equivalent required; medical office experience preferred.
• Ability to verify insurance, handle billing basics, and manage front-desk tasks.
• Strong communication and organization with patient-focused attitude.

Responsibilities

• Greet patients and verify appointment details.
• Collect documents, check in/out, answer calls and emails.
• Schedule, reschedule, and confirm appointments; manage recall reminders.
• Verify insurance eligibility and collect copays and balances.
• Maintain HIPAA compliance and data entry accuracy.
• Provide information on services and policies; support team as needed.

Skills

Interpersonal skills

Communication

Attention to detail

Data entry

Customer service

HIPAA awareness

Multitasking

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Practice management system

Job description

MidWest Eye Center, a part of EyeSouth Partners, seeks a Front Desk Associate in Cincinnati to welcome patients, handle check-in/out, scheduling, and insurance verification. You will communicate clearly, manage the practice management system, and support front-desk operations with professionalism and accuracy.

The role emphasizes patient service, HIPAA compliance, and teamwork in a busy ophthalmology office. No nights or weekends required.