Patient Concierge

La Familia Health Santa Fe; Santa Fe (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

La Familia Health Santa Fe in Santa Fe, NM seeks a Patient Concierge to welcome patients and visitors, direct them to the right services, and support front desk operations from arrival to departure.

In this role you will help manage patient flow, assist with forms, and coordinate with clinic staff to ensure a smooth, welcoming patient experience. This entry‑level position emphasizes empathy, clarity, and dependable service.

Responsibilities

• Greet and assist patients, visitors, and vendors upon arrival.
• Manage patient traffic and direct patients to the appropriate services.
• Assist patients with locating departments and clinic services.
• Verify the purpose of the visit and ensure patients are in the correct location.
• Assist patients with completing forms and updating information when needed before reaching a PSR.
• Support check-in processes and kiosk/self-check-in as implemented.
• Identify patients who may require immediate assistance or accommodations.
• Help reduce front desk congestion by guiding patients and answering general questions.

Job description

I.Position Function Summary

Under the direction of the CAO and Front Office Manager, the Patient Concierge serves as the first point of contact for patients and visitors entering the clinic. This position is responsible for greeting and assisting patients, supporting the check-in process, directing patients to the appropriate services, and helping manage patient flow to reduce front desk congestion. The patient concierge works collaboratively with providers, Medical Assistants, Pharmacy and Patient Service Representatives (PSR) to facilitate efficient clinic operations, enhance customer service, and create a positive patient experience from arrival through departure.

Essential Responsibilities

• Provide excellent customer service and create a positive first impression of the clinic.
• Welcome and direct patients, visitors, and vendors upon arrival in a friendly, professional, and compassionate manner.
• Manage patient traffic and answer general questions
• Verify the purpose of the visit and ensure patients are in the correct location.
• Assist patients with locating departments and clinic services.
• Assist patients with completing forms and updating information when needed before reaching a PSR.
• Assist with kiosk or self-check-in processes when implemented in the future.
• Help identify patients who may require immediate assistance or accommodation
• Help reduce check-in delays by identifying patients who need assistance before reaching the front desk. Answer general questions and direct patients to the appropriate staff members when needed.