Patient Concierge

Cardinal Health; Lake City (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Paid time off

401k savings plan

Early wage access

FSAs

Disability insurance

Work-life resources

Parental leave

Wellness programs

Job summary

Cardinal Health in Lake City, FL is seeking a Patient Concierge/Front Desk Associate to welcome patients, verify demographics and insurance, answer calls, and schedule appointments. The role involves processing payments and maintaining accurate records in the EMR system, with a focus on customer service and attention to detail.

The position requires flexibility in scheduling and prior medical office exposure is preferred.

Qualifications

• Flexibility to work a variable schedule.
• Typing speed of 40 wpm is preferred.
• High School Diploma or equivalent is preferred.
• Knowledge of medical terminology is preferred.
• One year of medical office experience is preferred.
• Experience accessing and updating an EMR system is preferred.

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Maintain regular attendance and punctuality.
• Contribute to team effort and achieve related results.
• Ensure processing and reporting deadlines are met.
• Perform other functions as required by management.

Skills

Customer service

Attention to detail

Flexible schedule

Typing speed

Education

High School Diploma or equivalent

Tools

EMR system

Job description

Practice Operations Management oversees the business and administrative operations of a medical practice. The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at Cancer Care of North Florida. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

Responsibilities

• Greet patients and families
• Answer center telephones, distribute faxes, and prepare customer files
• Schedule patient appointments
• Receive and correctly record receipts of patient payments
• Enter, verify and update patient demographic and insurance information
• Process requests for records from outside sources
• Scan data into document imaging software
• Regular attendance and punctuality
• Contributes to team effort by accomplishing related results as needed
• Ensures that all processing and reporting deadlines are consistently achieved
• Perform any other functions as required by management

Qualifications

• Ability to work a flexible schedule as necessary
• Ability to type 40 wpm, preferred
• High School Diploma or equivalent experience, preferred
• Knowledge of medical terminology, preferred
• One year of medical office experience, preferred
• Experience accessing and updating an EMR system, preferred

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Location

Cancer Care of North Florida-Medical Oncology

289 SW Stonegate Terrace, Suite 103

Lake City, FL 32024

Schedule

Monday through Friday, 8:00am-5:00pm

Anticipated hourly range: $15.00 per hour - $20.40 per hour

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.