Front Office Patient Coordinator

Love To Smile LLC; Overland Park (KS); On-site; USD 32,000 - 46,000; Full time

Job summary

Love To Smile LLC is seeking a Front Office Patient Coordinator to be the first friendly face patients meet and the warm voice on the phone. You greet families, answer questions patiently, and keep the schedule running smoothly from arrival through check-out.

You'll verify insurance, explain coverage and savings, update records, and coordinate with clinicians to minimize waits. A team-spirited, detail-focused individual who enjoys helping people will thrive here.

Qualifications

• Warm, friendly personality that puts nervous patients at ease.
• Strong phone, in-person and written communication skills.
• Organized and reliable, can juggle calls, scheduling and check-ins.
• Front desk or patient-facing experience in medical/dental office a plus.
• Comfort with scheduling software, email and everyday computer tasks.
• Team player who helps others and stays patient with patients.
• Attention to detail with insurance, records and appointment accuracy.
• Genuine care for patients and team, with a positive attitude.

Responsibilities

• Welcome patients with a warm greeting and make them feel at home.
• Answer incoming calls promptly and provide kind, clear answers.
• Schedule and confirm appointments; keep daily flow smooth.
• Verify insurance details and explain coverage and savings clearly.
• Update patient records accurately and protect privacy.
• Coordinate with clinical team to minimize wait times.
• Follow up with reminders; check in so no one feels forgotten.
• Keep front desk and waiting area tidy, calm, and welcoming.

Skills

Warm personality

Phone communication

In-person communication

Written communication

Organization

Reliability

Team player

Customer service

Education

Front desk/customer service experience

Tools

Scheduling software

Email

General computer skills

Job description

As our Front Office Patient Coordinator, you are the first person patients meet and the friendly voice they hear on the phone. You set the tone for every visit by greeting families warmly, answering questions with patience, and keeping the schedule running smoothly. At Love To Smile, you help each person feel genuinely cared for from the moment they walk in or call.

What you will do

• Welcome every patient with a warm greeting and make them feel at home the moment they arrive
• Answer incoming calls promptly, listen carefully, and help patients with kindness and clear answers
• Schedule and confirm appointments while keeping the daily flow smooth for the whole team
• Verify insurance details and explain coverage, financing, and membership savings in plain, friendly language
• Update patient records accurately and protect their privacy at all times
• Coordinate with the clinical team so patients move through their visit without long waits
• Follow up with reminders and check in on patients so no one feels forgotten
• Keep the front desk and waiting area tidy, calm, and welcoming for every family

What we look for

• A naturally warm, friendly personality that puts nervous patients at ease
• Strong communication skills on the phone, in person, and in writing
• Organized and reliable, comfortable juggling calls, scheduling, and check-ins at once
• Prior front desk, reception, or customer service experience, ideally in a dental or medical office
• Comfort with scheduling software, email, and everyday computer tasks
• A team player who genuinely enjoys helping people and solving small problems with a smile
• Attention to detail with insurance, records, and appointment accuracy
• A caring, positive attitude and a real commitment to showing up for your team and patients