Patient Communications Specialist II

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

Baton Rouge General Medical Center is seeking an experienced switchboard operator to efficiently manage incoming calls, route callers, and support internal and external customers. The role requires professional phone etiquette, strong customer service, and basic computer skills.

Applicants must be able to work across shifts and maintain confidentiality. The position emphasizes accurate record-keeping, timely paging of emergency codes, and collaboration with hospital departments to ensure smooth

Qualifications

• Previous customer service experience preferred.
• Basic computer skills are preferred.
• Professional phone etiquette and a cooperative attitude are expected.

Responsibilities

• Operate telephone switchboard to receive, route, and place calls.
• Answer all incoming calls within six rings and transfer as appropriate.
• Handle requests with courtesy, accuracy and respect for confidentiality.
• Proactively page emergency/disaster codes and coordinate paging as required.
• Maintain department logs, updates, and contact information to assist callers.

Skills

Customer service

Basic computer skills

Phone etiquette

Education

High School Diploma or GED

Job description

Baton Rouge General Medical Center is seeking an experienced switchboard operator to efficiently manage incoming calls, route callers, and support internal and external customers. The role requires professional phone etiquette, strong customer service, and basic computer skills.

Applicants must be able to work across shifts and maintain confidentiality. The position emphasizes accurate record-keeping, timely paging of emergency codes, and collaboration with hospital departments to ensure smooth