Patient Services Coordinator

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Flexible scheduling

Fit! program

Job summary

Baton Rouge General Medical Center seeks a friendly customer care specialist to be the voice for patients and families. You will process orders, coordinate services, and provide responsive support in a fast-paced hospital setting.

Responsibilities include data entry within 48 hours, handling calls and payments, scheduling, and guiding patients on equipment use. Excellent phone etiquette and privacy knowledge are essential to success at BRG.

Qualifications

• Experience in medical field preferred.
• High school diploma or GED preferred.
• Strong customer service orientation with professional phone etiquette.
• Ability to multitask and prioritize in a fast-paced environment.
• Solid organizational skills and attention to detail.
• Basic computer skills preferred.
• Knowledge of patient privacy standards and safety practices.

Responsibilities

• Provide excellent service to customers and patients by processing orders, arranging services, and offering responsive support.
• Accurately complete patient data entry and file management within 48 hours of service.
• Answer incoming calls promptly and handle financial arrangements and patient payments as appropriate.
• Schedule services efficiently to meet patient needs and generate service tickets within expected timeframes.
• Resolve customer concerns and schedule follow-ups to ensure satisfaction and continuity of care.
• Assist showroom visitors with professionalism and maintain a neat, welcoming space.
• Provide product education and assist with Medicare qualification information.
• Train patients on proper equipment use and document education provided.
• Communicate effectively with the customer service manager and support store operations.
• Attend required in-services and complete assigned projects accurately and on time.
• Perform all other duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Organization

Basic computer skills

Privacy knowledge

Education

High School Diploma or GED

Job description

Baton Rouge General Medical Center seeks a friendly customer care specialist to be the voice for patients and families. You will process orders, coordinate services, and provide responsive support in a fast-paced hospital setting.

Responsibilities include data entry within 48 hours, handling calls and payments, scheduling, and guiding patients on equipment use. Excellent phone etiquette and privacy knowledge are essential to success at BRG.