Triage Call Operator & Medical Liaison

Paycom; Baton Rouge (LA); On-site; USD 18,000 - 25,000; Full time

Job summary

GI Alliance in Baton Rouge, LA is seeking an experienced Phone Operator Specialist to manage a full range of telephone switchboard duties. You will triage calls, relay messages, direct callers to clinical staff, and provide friendly, accurate phone support to patients.

Responsibilities include handling urgent calls promptly, setting up conference calls, assisting with clerical tasks, and reporting telephone and equipment issues.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Proficient computer skills and technical aptitude.

Responsibilities

• Answer calls and relay messages to correct extensions.
• Triaging calls and directing to clinical staff.
• Perform clerical duties to maintain workflow in the department.
• Set up conference calls and report equipment malfunctions.
• Respond to emergency and urgent calls promptly.

Skills

Excellent communication

Multi-tasking & prioritization

Computer literacy

Self-motivation

Ethical conduct

Education

High School diploma or GED

Some college

Job description

GI Alliance in Baton Rouge, LA is seeking an experienced Phone Operator Specialist to manage a full range of telephone switchboard duties. You will triage calls, relay messages, direct callers to clinical staff, and provide friendly, accurate phone support to patients.

Responsibilities include handling urgent calls promptly, setting up conference calls, assisting with clerical tasks, and reporting telephone and equipment issues.