Patient Communications Specialist – Evenings & Weekend Coverage

Gundersen Health System; Onalaska (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k match

PTO

Job summary

Emplify Health in Onalaska, WI is seeking a Communications Service Assistant to join our patient- and staff-focused team. You will handle external and internal calls for GHS departments, follow empathetic call flows, and support paging, on-call activation, documentation, and clerical tasks.

Starting pay is $17.93 per hour with shift differentials; the role is 0.8 FTE on 2nd shift (3:00 pm–11:00 pm) with weekend rotation, and is on-site at the Support Services Building.

Qualifications

• Experience in customer-facing roles.
• Strong verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle external and internal calls for GHS departments on Onalaska or La Crosse campuses.
• Follow screening questions and call flows to determine caller outcomes.
• Perform paging and on-call activation, documentation, and clerical duties.

Skills

Customer service

Communication

Problem-solving

Multitasking

Education

High School Diploma or equivalency

Tools

Computer systems

Call center software

Job description

Emplify Health in Onalaska, WI is seeking a Communications Service Assistant to join our patient- and staff-focused team. You will handle external and internal calls for GHS departments, follow empathetic call flows, and support paging, on-call activation, documentation, and clerical tasks.

Starting pay is $17.93 per hour with shift differentials; the role is 0.8 FTE on 2nd shift (3:00 pm–11:00 pm) with weekend rotation, and is on-site at the Support Services Building.