Telecommunications Service Assistant | 0.8 FTE - Days

Gundersen Health System; Onalaska (WI); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life Insurance

HSA/FSA

401k match

Job summary

Emplify Health is hiring a Telecommunications Service Assistant to manage external and internal calls for Gundersen Health System departments on the Onalaska or La Crosse campuses, maintaining an empathetic, professional approach. The role includes pager/on-call duties, documentation, and routine clerical tasks.

Starting pay is $17.93/hr with shift differentials; hours are 9:00am–5:30pm, with occasional evenings and weekend rotations; onsite at Onalaska, WI.

Qualifications

• Strong customer service skills
• Excellent problem-solving abilities and attention to detail
• Proficient in using computer systems and software applications
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment

Responsibilities

• Handle external and internal calls for GHS departments on Onalaska/La Crosse campuses in a calm, empathetic manner
• Use screening questions and call flows to determine the best outcome for callers
• Administrate pager and on-call schedules, support emergent events, and document clerical tasks

Skills

Customer service

Problem solving

Computer skills

Communication

Multitasking

Education

High School Diploma

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 32

We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Who We Are

Emplify Health is seeking a Telecommunications Service Assistant to join our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you! Join our team and contribute to providing exceptional service to our patients, families, and staff.

What You'll Do

As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner.

Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives.

Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.

What's Available

1. 0.8 FTE - 64 hours bi-weekly
2. Schedule: Typically, hours will be 9:00am-5:30pm with occasional PM shifts (3:00pm-11:00pm).
3. This role would also require rotating weekend coverage to work every third weekend. Weekend coverage could be Days or PM times.
4. Training Hours: Hours for training would typically be Monday-Friday days between 8:00am-5:00pm.
5. Location: Based in Onalaska, WI at the Support Services Building; This role would remain an onsite position.
6. Starting pay of $17.93/hr and up, based on your years of experience, with applicable shift differentials.

What You'll Need

• Education: High School Diploma or equivalency
• Experience: Strong customer service skills
• Excellent problem‑solving abilities and attention to detail
• Proficient in using computer systems and software applications
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast‑paced environment

Benefits and Perks

• A highly adaptable and mission‑driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well‑being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks
• Other benefits include a Wellness program with incentives, employer‑paid life insurance and AD&D, optional short‑term and long‑term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

Mission, Vision & Values

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES:

Mission: Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision: Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values: Belonging, Respect, Excellence, Accountability, Teamwork, Humility

About Emplify Health

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities.

As a not‑for‑profit, patient‑centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula.

With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs.

Join us in making a meaningful difference in the lives of our patients and communities.

Equal Opportunity

Equal Opportunity Employer. Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you’ll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. Weve made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family‑centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission‑driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee‑first culture, work‑life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self‑care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well‑being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

Inside our walls and our neighborhoods, we deliver world‑class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are.

Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties.

Our physician‑led, not‑for‑profit healthcare system includes a 325‑bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services.

Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Remote/Hybrid Eligibility

Select Remote/Hybrid Eligible under More search to see our remote‑eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.