Patient Communications Specialist — Evening Shift

Christiana Care Health Systems; Newark (DE); On-site; USD 41,000 - 59,000; Full time

Job summary

ChristianaCare in Newark, DE is seeking a Customer Service Specialist in Operator Services. You will be the first point of contact for patients, visitors, caregivers, and the community, answering calls, providing information, and supporting critical communication across hospital campuses.

Qualifications include a high school diploma or GED and at least two years of customer service experience; prior call center experience is preferred. Evening shift.

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience.
• Previous call center experience preferred.

Responsibilities

• Answer and manage incoming calls to ChristianaCare hospital campuses.
• Respond to emergency (911) lines and follow procedures for medical code notifications.
• Deliver exceptional customer service to patients, visitors, caregivers, and the public.
• Answer TTY calls and assist community members.
• Assess emergency calls and dispatch information per policies and procedures.
• Provide directions and facility information to patients, visitors, and community members.
• Maintain professionalism in a fast-paced environment.

Skills

Communication

Problem-solving

Customer service

Education

High school diploma or GED

Job description

ChristianaCare in Newark, DE is seeking a Customer Service Specialist in Operator Services. You will be the first point of contact for patients, visitors, caregivers, and the community, answering calls, providing information, and supporting critical communication across hospital campuses.

Qualifications include a high school diploma or GED and at least two years of customer service experience; prior call center experience is preferred. Evening shift.