Guest Services Ambassador — Evenings & Weekends

Christiana Care Health System; Newark (DE); On-site; USD 23,000 - 34,000; Full time

Job summary

Christiana Care Health System is seeking a service-oriented guest services associate to greet patients and visitors with warmth and provide information at the Information Desk on the Newark campuses. You will coordinate with caregivers to deliver an outstanding experience and process visitor passes with accuracy.

Requirements include a high school diploma or equivalent and at least two years of customer service experience.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.

Responsibilities

• Greets patients and visitors with love and excellence and provides accurate, helpful information.
• Partners with ChristianaCare caregivers to provide exceptional experience.
• Completes assigned projects such as collating, typing, and processing visitor passes with related duties.
• Receives and documents lost or found property and answers inquiries using the R2L system (Newark and Wilmington campuses).
• Ensures Information Desk Directories are maintained and updated as needed.
• Advises volunteers and Junior Board members on daily assignments.
• Excellent oral communication skills.
• Distributes visitor badges.
• Keeps team updated on current issues before leaving shift.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Christiana Care Health System is seeking a service-oriented guest services associate to greet patients and visitors with warmth and provide information at the Information Desk on the Newark campuses. You will coordinate with caregivers to deliver an outstanding experience and process visitor passes with accuracy.

Requirements include a high school diploma or equivalent and at least two years of customer service experience.