Patient Communications Specialist (Bilingual)

Anaheim Regional Medical Center; South El Monte (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Anaheim Regional Medical Center is seeking a Communications Operator to answer incoming calls promptly and route messages accurately. You will interact with patients, staff and visitors with courtesy, supporting Admitting and hospital operations in a cooperative manner.

The role emphasizes reliable clerical performance, bilingual communication, and strong customer service to ensure smooth call flow and accurate information transfer within the hospital.

Qualifications

• High School diploma or equivalent required.
• Two years of related clerical experience in a medical setting preferred.
• Good computer, typing and spelling skills.
• Bilingual in English/Spanish.
• Previous communication experience.
• Customer service experience.

Responsibilities

• Answer incoming telephone calls in a timely manner and route communications correctly.
• Display courtesy to patients, staff and visitors and maintain cooperation with team.
• Support Admitting with administrative tasks and hospital operations.

Skills

Typing skills

Computer skills

Bilingual English/Spanish

Customer service

Communication experience

Education

High School diploma or equivalent

Job description

Anaheim Regional Medical Center is seeking a Communications Operator to answer incoming calls promptly and route messages accurately. You will interact with patients, staff and visitors with courtesy, supporting Admitting and hospital operations in a cooperative manner.

The role emphasizes reliable clerical performance, bilingual communication, and strong customer service to ensure smooth call flow and accurate information transfer within the hospital.