Patient Communications Specialist

Gastroenterology Specialties, PC; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off

Life Insurance

Employee Assistance Program

Continuing Education Assistance

Free lunchesMonday and Wednesday

Job summary

Gastroenterology Specialties, PC is seeking a Communications Coordinator to be the voice of our practice. You will manage inbound calls, route inquiries, and document messages to support a seamless patient experience. The role emphasizes empathy, organization, and teamwork in a fast-paced clinical setting.

We offer a stable weekday schedule and competitive benefits to help you grow with us. Join us to contribute to high-quality patient care while safeguarding confidential information in

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of computer experience.
• Strong customer service, communication, and active listening skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to remain calm, professional, and compassionate when interacting with patients and callers.

Responsibilities

• Answer incoming telephone calls promptly, professionally, and courteously.
• Screen, route, and transfer calls to the appropriate providers, nurses, departments, or staff members.
• Obtain and accurately document caller information and detailed messages.
• Assist patients and callers by providing information within established guidelines and directing inquiries appropriately.
• Identify urgent situations and elevate concerns following established procedures.
• Maintain phone queues, communication systems, and call routing processes.
• Enter and update patient information within electronic medical record and practice management systems.
• Support efficient communication between patients, providers, and staff across the organization.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Participate in quality improvement initiatives, team meetings, and ongoing professional development.

Skills

Customer service

Communication

Active listening

Multitasking

Organizational skills

Calm under pressure

Education

High school diploma or equivalent

Tools

EMR systems

Healthcare communication systems

Multi-line phone system

Job description

Gastroenterology Specialties, PC is seeking a Communications Coordinator to be the voice of our practice. You will manage inbound calls, route inquiries, and document messages to support a seamless patient experience. The role emphasizes empathy, organization, and teamwork in a fast-paced clinical setting.

We offer a stable weekday schedule and competitive benefits to help you grow with us. Join us to contribute to high-quality patient care while safeguarding confidential information in