Patient Relations Representative

Gastro Health; Town of Florida (NY); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

401(k) retirement plans

Health insurance

Paid holidays and time off

Dental and vision insurance

Paid time off

Job summary

A healthcare provider in New York seeks a Full-Time Patients Relations Representative. The role offers a great work-life balance with no weekends required and includes a comprehensive benefits package. Candidates must possess a high school diploma and have at least 2 years of medical administration experience. This position focuses on patient communication and appointment management.

Qualifications

• 2+ years of medical administration experience preferred.
• Knowledge of eClinicalWorks (eCW) is a plus.
• eClinicalWorks (eCW) experience desired.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel.
• Schedule, confirm, and cancel office appointments as needed.
• Manage voicemail and ensure messages are handled promptly.
• Schedule recall appointments.
• Manage use of telephone service.
• Reschedule no-show appointments.
• Pick up voicemail messages on a daily basis, every hour on the hour.
• Maintain coverage to reflect correct information for the day.
• Other duties as assigned.

Skills

Medical administration experience

eClinicalWorks (eCW) experience

Customer service skills

Education

High school diploma or GED equivalent

Tools

eClinicalWorks (eCW)

Job description

Gastro Health is seeking a Full-Time Patients Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidity growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks, as necessary.
• Schedule, confirm, and cancel office appointments as patients call in.
• Coordinate all aspects of hospital consults called in.
• Schedule recall appointments.
• Manage use of telephone service.
• Reschedule no-show appointments.
• Pick up voicemail messages on a daily basis, every hour on the hour.
• Maintain coverage to reflect correct information for the day.
• Other duties as assigned.

Minimum Requirements

• High school diploma or GED equivalent
• 2+ years medical administration experience preferred
• eClinicalWorks (eCW) experience desired

We offer a comprehensive benefits package to our eligible employees:

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Interested in learning more? Learn more about the location.

Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!