Care Coordinator: Patient Liaison & Scheduling (Mon-Fri)

Gastro Health; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) retirement plan

Life / AD&D

Disability

Pet

Job summary

Gastro Health is seeking a Full-Time Care Coordinator to join our team. You will manage administrative tasks for physicians and coordinate patient care across the clinical spectrum, ensuring smooth communication and high patient satisfaction.

This role emphasizes efficient scheduling, records management, and direct patient support. Minimum qualifications include a high school diploma or GED, 2+ years as a medical assistant, and knowledge of medical terminology, with AAMA certification preferred.

Qualifications

• Certified Medical Assistant (AAMA) preferred
• High school diploma or GED equivalent
• 2+ years experience as medical assistant
• Medical terminology knowledge

Responsibilities

• Handle all administrative tasks for the physician/provider
• Serve as liaison for patients' medical care
• Streamline patient-physician communications to ensure satisfaction
• Provide medical literature and clinical preparation instructions to patients
• Assist patients with questions regarding procedures
• Schedule procedures to be performed by the physician
• Review the physician's schedule for scheduling efficiency
• Schedule diagnostic tests, procedures and follow-up appointments
• Obtain authorizations for procedures and tests
• Call patients to confirm procedures a week in advance
• Schedule follow-up appointments including recalls
• Check-out patients and provide next steps
• Request medical records from doctors and hospitals
• Return patient calls promptly and professionally
• Call-in new prescriptions and refills and obtain authorization
• Obtain lab results including stat requests
• Complete tasks in the Electronic Medical Record
• Review open orders every three days
• Contact patients with test results
• Send history and physical forms to outpatient facility
• Other duties as assigned

Skills

Medical terminology knowledge

Experience as medical assistant

Education

High school diploma or GED equivalent

Certified Medical Assistant (AAMA) preferred

Job description

Gastro Health is seeking a Full-Time Care Coordinator to join our team. You will manage administrative tasks for physicians and coordinate patient care across the clinical spectrum, ensuring smooth communication and high patient satisfaction.

This role emphasizes efficient scheduling, records management, and direct patient support. Minimum qualifications include a high school diploma or GED, 2+ years as a medical assistant, and knowledge of medical terminology, with AAMA certification preferred.