Care Coordinator

Gastro Health; Acton (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid holidays and PTO

Benefits package

Tickets at Work discount program

No weekends or evenings – Monday thru

Job summary

Gastro Health is seeking a Full-Time Care Coordinator in Acton, MA to manage physician administrative tasks and coordinate patient care, ensuring clear communication between patients and providers. This role emphasizes work-life balance with a Monday–Friday schedule.

The ideal candidate has 2+ years in healthcare administration, knowledge of medical terminology, and EPIC experience. We offer comprehensive benefits, paid holidays, PTO, and a $500 sign-on bonus to welcome you to Gastro Health.

Qualifications

• 2+ years in healthcare administration roles.
• Knowledge of medical terminology and EPIC.
• Strong organizational skills and attention to detail.
• Experience handling patient communications and scheduling.

Responsibilities

• Handle administrative tasks for physicians/providers.
• Coordinate patient care and streamline communications.
• Provide clinical preparation instructions to patients.
• Schedule procedures, tests, and follow-ups.
• Obtain authorizations and confirm upcoming appointments.
• Manage patient check-out and next-step instructions.
• Log results and request medical records as needed.
• Respond promptly to patient questions and maintain inbox tasks.

Skills

Healthcare administration

Organization

Medical terminology

EPIC

Education

High school diploma or GED

Job description

Gastro Health is seeking a Full-Time Care Coordinator to join our team!

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidity growing team with opportunities for advancement
• Competitive compensation
• Benefits package
• $500 sign on bonus
• Tickets at Work discount program

Duties you will be responsible for:

• Handle all administrative tasks and duties for the physician/provider
• Serve as the liaison or coordinator for the patients medical care
• Streamline all patient-physician communications to ensure patient satisfaction
• Provide medical literature and clinical preparation instructions to patients
• Assist patients with questions and/or concerns regarding procedures
• Schedule all procedures to be performed by the physician
• Review the physicians schedule for maximum scheduling efficiency
• Schedule all diagnostic tests, procedures and follow-up appointments
• Obtains all authorizations for procedures and tests
• Call patient to confirm procedures a week in advance
• Schedule follow-up appointments including recalls
• Check-out patients at the end of their visit and provide next step instructions
• Logging and tracking of results
• Request medical records from doctors and hospitals
• Returns patient calls promptly and professionally
• Call-in new prescriptions and refills and obtain authorization if necessary
• Obtain lab results including stat requests
• Complete tasks from Electronic Medical Record
• Reviews in-box tasks daily
• Contact patients with test results
• Reschedules appts as needed
• Sends history and physical forms to outpatient facility
• Other duties as assigned

Minimum Requirements:

• 2+ years experience in healthcare administration roles
• High school diploma or GED equivalent
• Organization skills are a must
• Medical terminology knowledge/EPIC

Comprehensive Benefits Package:

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft Protection
• 401(k) retirement plan with Non‑Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit‑sharing with employer contributions of 0%‑4% for eligible employees

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!