Communications Coordinator

Gastroenterology Specialties, PC; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off

Life Insurance

Employee Assistance Program

Continuing Education Assistance

Free lunchesMonday and Wednesday

Job summary

Gastroenterology Specialties, PC is seeking a Communications Coordinator to be the voice of our practice. You will manage inbound calls, route inquiries, and document messages to support a seamless patient experience. The role emphasizes empathy, organization, and teamwork in a fast-paced clinical setting.

We offer a stable weekday schedule and competitive benefits to help you grow with us. Join us to contribute to high-quality patient care while safeguarding confidential information in

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of computer experience.
• Strong customer service, communication, and active listening skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to remain calm, professional, and compassionate when interacting with patients and callers.

Responsibilities

• Answer incoming telephone calls promptly, professionally, and courteously.
• Screen, route, and transfer calls to the appropriate providers, nurses, departments, or staff members.
• Obtain and accurately document caller information and detailed messages.
• Assist patients and callers by providing information within established guidelines and directing inquiries appropriately.
• Identify urgent situations and elevate concerns following established procedures.
• Maintain phone queues, communication systems, and call routing processes.
• Enter and update patient information within electronic medical record and practice management systems.
• Support efficient communication between patients, providers, and staff across the organization.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Participate in quality improvement initiatives, team meetings, and ongoing professional development.

Skills

Customer service

Communication

Active listening

Multitasking

Organizational skills

Calm under pressure

Education

High school diploma or equivalent

Tools

EMR systems

Healthcare communication systems

Multi-line phone system

Job description

We are a busy, physician-owned Gastroenterology practice with 33 providers dedicated to delivering exceptional patient care. As our practice continues to grow, including the addition of new providers and expanded procedure capacity, we are seeking friendly, professional, and detail-oriented team members to join our Communications team.

As a Communications Coordinator, you will serve as the voice of our organization and play a key role in creating a positive experience for patients and callers. This position is ideal for someone who enjoys helping others, excels at multitasking, and thrives in a fast-paced environment where communication and customer service are essential.

If you are organized, dependable, and passionate about providing outstanding service, we'd love to meet you!

Position Summary

The Communications Coordinator serves as the primary point of contact for incoming telephone communications and helps connect patients, providers, staff, and external callers with the appropriate department or individual. This role provides exceptional customer service while ensuring calls are routed accurately, messages are documented clearly, and patient information is handled confidentially.

Key Responsibilities

• Answer incoming telephone calls promptly, professionally, and courteously.
• Screen, route, and transfer calls to the appropriate providers, nurses, departments, or staff members.
• Obtain and accurately document caller information and detailed messages.
• Assist patients and callers by providing information within established guidelines and directing inquiries appropriately.
• Identify urgent situations and elevate concerns following established procedures.
• Maintain phone queues, communication systems, and call routing processes.
• Enter and update patient information within electronic medical record and practice management systems.
• Support efficient communication between patients, providers, and staff across the organization.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Participate in quality improvement initiatives, team meetings, and ongoing professional development.

Qualifications

Required:

• High school diploma or equivalent.
• Minimum of one year of computer experience.
• Strong customer service, communication, and active listening skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to remain calm, professional, and compassionate when interacting with patients and callers.

Preferred:

• Previous experience in a healthcare, medical office, call center, customer service, or related environment.
• Experience operating a multi-line telephone system.
• Experience using electronic medical records (EMR) or healthcare communication systems.
• Familiarity with medical terminology.

Schedule

• Monday-Friday from 7:50am-4:30pm
• Daytime business hours
• Enjoy a stable schedule with no weekends and rotating Friday afternoons off!
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Referral Program
• Continuing Education Assistance
• Free lunches every Monday and Wednesday

Specialty: Gastroenterology

Setting: Medical Office | Outpatient Clinic | Private Practice

Why Join US?

We understand the importance of balancing a rewarding career with life outside of work. Our team-oriented culture emphasizes collaboration, respect, and support while providing opportunities to grow professionally in a specialized clinical setting.

Join a team where your skills are valued, your contributions are recognized, and your work makes a meaningful difference in the lives of our patients every day.

Come grow with us as we continue expanding our practice and serving patients throughout our community. We are committed to creating a positive workplace where team members are valued, supported, and empowered to make a difference every day.