Patient Communication Representative

UCLA Health; Los Angeles (CA); On-site; USD 63,000 - 100,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a Patient Communication Representative for the Population Health Pharmacy team. You will serve as the initial contact for patients, providing high-level support and coordinating care across pharmacy programs.

The role focuses on improving health outcomes, medication adherence, and ensuring timely communication using EMR and telecommunication tools. Working Mon-Fri with a salary range of $30.47 to $47.85 hourly, this staff position supports population health

Qualifications

• Experience in patient communication and coordination within a healthcare setting.
• Strong verbal and written communication skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as initial point of contact for patients for Population Health Pharmacy programs.
• Coordinate care using EMR, telecommunications systems, and standardized workflows.
• Collaborate with pharmacists, technicians, and operations to support outreach and care coordination.

Job description

Patient Communication Representative, Population Health Pharmacy

Work Location Los Angeles,CA

Job #32214

Work Hours Monday-Friday

Employment Type 2 – Staff- Career

Duration Indefinite

Salary Range $30.47-47.85 Hourly

Posted Date August 21, 2026

Bargaining Unit Teamsters – CX

Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

Description

Population Health Pharmacy supports Population Health initiatives to increase the quality of care, while maintaining cost-effective outcomes through disease and medication management programs. The Patient Communication Representative is an integral member of the Faculty Practice Group’s Office of Population Health & Accountable Care (OPHAC) team and will work closely with Pharmacists, Pharmacy Technicians, and Operations to execute strategies for Population Health Pharmacy. The Patient Communication Representative provides high-level patient support and communication services for Population Health Pharmacy programs designed to improve health outcomes, medication adherence, care coordination, and value-based care performance across defined patient populations. This role supports pharmacy-led population health initiatives focused on chronic disease management, transitions of care, medication safety, and reducing barriers to treatment through proactive, patient-centered communication and coordination. Serving as the initial point of contact for patients, the Patient Communication Representative utilizes advanced telecommunications systems, electronic medical records (EMR), standardized workflows, and web-based resources to ensure timely, accurate, and efficient coordination of care. The Representative works collaboratively with pharmacists, clinic staff, and care management teams to support ongoing patient outreach activities. The Patient Communication Representative must maintain a high level of customer service, professionalism, reliability, and attention to detail while managing multiple priorities in a fast-paced environment. Strong verbal and written communication skills, active listening, teamwork, and sound judgment are essential to supporting quality patient experiences and operational excellence. This role is expected to uphold UCLA Health’s CI-CARE principles and contribute to organizational goals related to population health outcomes, quality improvement, patient satisfaction, and coordinated care delivery. Salary Range: $30.47-$47.85/hourly