Patient-Centric Sales Support Specialist

AdaptHealth; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

AdaptHealth in the United States is seeking a Sales Support Representative to handle customer service tasks, equipment coordination, deliveries, and marketing activities. The role focuses on marketing, patient qualification, collecting medical records for referrals, and entering referrals into AdaptHealth EMR.

You will fulfill patient orders, train patients and caregivers on equipment, discuss insurance and billing, process payments, and ensure HIPAA-compliant handling of confidential

Qualifications

• High school diploma or equivalent required.
• Two years' health care, customer service, or sales-related experience required.
• Experience in HME, diabetic, or wound supply preferred.
• Valid and unrestricted driver's license required.

Responsibilities

• Fulfill patient orders and ensure accurate delivery instructions.
• Train and educate patients and caregivers on equipment use.
• Discuss insurance coverage and patient financial responsibilities.
• Coordinate with referrals and promote cross-selling opportunities.
• Maintain HIPAA-compliant handling of patient information.

Skills

Service knowledge

Verbal & written comms

Customer service

Independence & teamwork

Analytical skills

Prioritization

Discretion & HIPAA

MS Office skills

Education

High School Diploma

Tools

EMR systems

MS Office

Job description

AdaptHealth in the United States is seeking a Sales Support Representative to handle customer service tasks, equipment coordination, deliveries, and marketing activities. The role focuses on marketing, patient qualification, collecting medical records for referrals, and entering referrals into AdaptHealth EMR.

You will fulfill patient orders, train patients and caregivers on equipment, discuss insurance and billing, process payments, and ensure HIPAA-compliant handling of confidential