Sales Support & Patient Care Specialist

AdaptHealth, LLC; Kansas City (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

AdaptHealth, LLC is seeking a Sales Support Representative in Kansas City to handle patient orders, educate patients and caregivers on equipment use, and coordinate referrals with health-system partners. The role requires strong communication skills, reliability, and a focus on accurate documentation and compliant processes.

You will support marketing and referral activities, assist with billing inquiries, and collaborate with the sales team to promote services while maintaining HIPAA compliance

Qualifications

• High school diploma or equivalent is required.
• Two years of related health care or customer service experience required.
• Experience in HME, Diabetic or Wound Supply preferred.
• Valid, unrestricted driver’s license.
• Excellent communication and customer service skills.

Responsibilities

• Fulfill patient orders; ensure documentation and delivery instructions are accurate.
• Train and educate patients and caregivers on equipment use and address inquiries.
• Inform patients about rights, contacts, and the billing department; obtain surveys.
• Discuss insurance coverage and arrange patient financial responsibilities.
• Process credit/debit payments using standard electronic tools.
• Obtain signatures for delivery tickets, benefits assignments, care plans, waivers.
• Collect information to process referrals; obtain MD orders when possible.
• Assist with promotional rollouts and collect referral source profiles.
• Increase referral volume by promoting across business lines; cross-sell.
• Serve as a resource on Medicare/Medicaid and insurance guidelines.
• Assist sales with orientations and in-services for referral sources.
• Suggest equipment/services based on reimbursement limits.
• Maintain knowledge of EMR and AdaptHealth systems.
• Coordinate with departments to minimize delivery costs.
• Adhere to PPE, infection control and hazardous materials procedures; HIPAA compliance.
• Maintain patient confidentiality and perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Attention to detail

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Healthcare/customer service experience

Tools

EMR system

Microsoft Office

Job description

AdaptHealth, LLC is seeking a Sales Support Representative in Kansas City to handle patient orders, educate patients and caregivers on equipment use, and coordinate referrals with health-system partners. The role requires strong communication skills, reliability, and a focus on accurate documentation and compliant processes.

You will support marketing and referral activities, assist with billing inquiries, and collaborate with the sales team to promote services while maintaining HIPAA compliance