Sales Support Specialist – Home Medical Equipment

AdaptHealth; Phoenixville (Chester County); On-site; USD 38,000 - 54,000; Full time

Job summary

AdaptHealth in Phoenixville, PA is seeking a Sales Support Representative to assist the sales team with patient referrals, order processing, and coordination of equipment deliveries.

You will educate patients and caregivers on equipment use, discuss insurance responsibilities, maintain HIPAA compliance, and help grow referral networks across health systems. This role emphasizes strong customer service and accurate documentation in EMR systems.

Qualifications

• High school diploma or equivalent required.
• Two years’ work-related experience in health care, customer service, or sales.
• Experience in HME, diabetic or wound care preferred.
• Valid and unrestricted driver’s license.

Responsibilities

• Fulfill patient orders; ensure documentation and delivery instructions are accurate.
• Train and educate patients and caregivers on equipment use and address inquiries.
• Inform patients about rights, contact methods, and billing processes.
• Discuss insurance coverage and arrange payment of patient’s financial responsibility.
• Process credit/debit payments using standard tools.
• Obtain signatures for delivery tickets, benefits assignments, etc.
• Collect medical documentation to process referrals timely.
• Assist with promotions and referral source profiling.
• Increase referral volume by promoting within business lines.
• Advise referral sources on Medicare/Medicaid and private insurance guidelines.
• Assist sales team with orientations and in-services for referral sources.
• Suggest alternatives based on reimbursement.
• Maintain knowledge of EMR and AdaptHealth systems.
• Coordinate with departments to minimize delivery costs and ensure service.
• Adhere to PPE, infection control and hazmat procedures.
• Maintain patient confidentiality under HIPAA.
• Perform other related duties as assigned.

Skills

Communication

Customer service

Teamwork

Analytical skills

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

AdaptHealth in Phoenixville, PA is seeking a Sales Support Representative to assist the sales team with patient referrals, order processing, and coordination of equipment deliveries.

You will educate patients and caregivers on equipment use, discuss insurance responsibilities, maintain HIPAA compliance, and help grow referral networks across health systems. This role emphasizes strong customer service and accurate documentation in EMR systems.