Sales Support Representative ( HME)

AdaptHealth, LLC; Kansas City (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

AdaptHealth, LLC is seeking a Sales Support Representative in Kansas City to handle patient orders, educate patients and caregivers on equipment use, and coordinate referrals with health-system partners. The role requires strong communication skills, reliability, and a focus on accurate documentation and compliant processes.

You will support marketing and referral activities, assist with billing inquiries, and collaborate with the sales team to promote services while maintaining HIPAA compliance

Qualifications

• High school diploma or equivalent is required.
• Two years of related health care or customer service experience required.
• Experience in HME, Diabetic or Wound Supply preferred.
• Valid, unrestricted driver’s license.
• Excellent communication and customer service skills.

Responsibilities

• Fulfill patient orders; ensure documentation and delivery instructions are accurate.
• Train and educate patients and caregivers on equipment use and address inquiries.
• Inform patients about rights, contacts, and the billing department; obtain surveys.
• Discuss insurance coverage and arrange patient financial responsibilities.
• Process credit/debit payments using standard electronic tools.
• Obtain signatures for delivery tickets, benefits assignments, care plans, waivers.
• Collect information to process referrals; obtain MD orders when possible.
• Assist with promotional rollouts and collect referral source profiles.
• Increase referral volume by promoting across business lines; cross-sell.
• Serve as a resource on Medicare/Medicaid and insurance guidelines.
• Assist sales with orientations and in-services for referral sources.
• Suggest equipment/services based on reimbursement limits.
• Maintain knowledge of EMR and AdaptHealth systems.
• Coordinate with departments to minimize delivery costs.
• Adhere to PPE, infection control and hazardous materials procedures; HIPAA compliance.
• Maintain patient confidentiality and perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Attention to detail

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Healthcare/customer service experience

Tools

EMR system

Microsoft Office

Job description

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives,

Sales Support Representative

This position has many responsibilities related to customer service, equipment, service, deliveries, and marketing related activities. Responsible for marketing and patient qualification activities, collecting necessary medical records to ensure compliant referrals and entering referrals into AdaptHealth EMR system.

Job Duties:

• Responsible for fulfilling patient orders, documentation and delivery instructions are accurate.
• Trains and educates patients and caregivers on use of equipment and answers any inquiries related to services or equipment.
• Informs new patients about their rights and responsibilities, whom to contact with questions and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys.
• Discusses insurance coverage with patient and arranges payment of patient’s financial responsibility.
• Able to process credit and debit card payments using standard electronic tools.
• Responsible for obtaining signatures of patient or caregiver for each piece of documentation including the delivery ticket, assignment of benefits, care plan, and waiver of liability.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions.
• Assists with promotional rollouts and in obtaining referral source profile information.
• Increases referral volume from facility by promotion within business lines and cross selling among business lines through solicitation/facilitation of referral orders from referral sources.
• Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to equipment and services.
• Assists sales team in the planning and conducting of orientations and in-services to referral sources regarding equipment and services.
• Suggests alternative equipment or services as warranted based on reimbursement limitations.
• Maintains working knowledge of assigned Health Systems’ electronic medical records, as well as AdaptHealth electronic systems.
• Coordinates with other departments to minimize delivery expenses and provide efficient service to customers.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Maintain patient confidentiality and function within the guidelines of HIPAA
• Perform other related duties as assigned.

Competency, Skills and Abilities:

• Knowledge of services and products.
• Excellent verbal and written communication.
• Excellent customer service skills.
• Ability to work independently and with a team.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to prioritize and manage multiple projects.
• Possess mental alertness and ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office.

Requirements

Minimum Job Qualifications:

• High school diploma or equivalent required.
• Two (2) years' work-related experience health care, customer service, delivery personnel with sales component or entry level sales is required.
• Prior work experience in the HME, Diabetic or Wound Supply is preferred.
• Valid and unrestricted driver's license.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.