Patient-Centric Eye Care Technician

VSP Vision; San Mateo (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

VSP Vision is seeking an assistant to support optometrists with eye examinations and patient care. The role includes pre-testing, patient history intake, and guiding patients through the clinical experience.

You will work with technicians, perform tests, assist with contact lens insertion, and manage orders and paperwork. A 1–2 year related field background and strong verbal and written communication are essential for success.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.
• Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment.
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Assist Optometrist with eye examinations and patient eye care, including pre-testing and taking patient history.
• Gather information about patient vision and medical history before exams and document in patient records.
• Work with technology and clinical instruments, perform measurements, and administer tests for visual capabilities.
• Perform contact lens insertion and train patients on insertion and removal.
• Order contact lenses and manage trials inventory.
• Administer topical ophthalmic and dilation medications.
• Scribe for the doctor and translate as needed.
• Prioritize patient care and flow while communicating with doctors, staff, and patients.
• Under direction of the Optometrist, perform therapy exercises or procedures with patients.
• Assist in other office areas, such as phones, insurance verification, check-in/out, and chart scanning.
• Work on special projects, cross-train, and perform other duties as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Multitasking

Tools

MS Office

Job description

VSP Vision is seeking an assistant to support optometrists with eye examinations and patient care. The role includes pre-testing, patient history intake, and guiding patients through the clinical experience.

You will work with technicians, perform tests, assist with contact lens insertion, and manage orders and paperwork. A 1–2 year related field background and strong verbal and written communication are essential for success.