Clinical Concierge - Medical Assistant

Lehigh Valley Health Network; Bath (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional healthcare provider in Pennsylvania seeks a Medical Assistant to enhance patient care and administrative workflow. Responsibilities include coordinating check-ins, maintaining electronic records, and supporting clinical procedures. Candidates should have a Diploma in Medical Assisting, strong multitasking skills, and experience in a healthcare environment. The position requires empathy, professionalism, and the ability to adapt in a fast-paced setting.

Qualifications

• Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment.
• Knowledge of clinical workflows, medical terminology, and basic patient care practices.
• BLS - Basic Life Support - American Heart Association Within 30 Days.

Responsibilities

• Coordinate and perform patient check-in/check-out, ensuring accurate registration.
• Assist providers with collecting patient information for provider review.
• Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.

Skills

Multitasking

Organizational skills

Problem-solving

Communication

Interpersonal skills

Customer service

Education

Specialized Diploma as a Medical Assistant

Associate's Degree from a Medical Assistant Program

Tools

EMR systems

Word processing

Excel

Job description

Overview

Serves as the first point of contact for patients and plays a pivotal role in ensuring a seamless, high-quality patient experience. This role combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. Collaborates with providers, clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service.

Responsibilities

• Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection. Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals. Schedule appointments while optimizing clinic workflow. Handle patient inquiries. Maintain electronic medical records (EMR), ensuring accuracy and compliance.
• Maintain all required logs including quality control logs and stat cart checks.
• Measure and collect patient data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length and head circumference. Ensure accurate documentation in the medical record.
• Assist providers with collecting patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
• Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider. Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
• Collect and prepare lab specimens and complete necessary requisitions.
• Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
• Support patient procedures and assist with medical examinations.
• Complete follow-up phone calls to all patients within two to three days post discharge.

Minimum Qualifications

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
• Strong multitasking, organizational, and problem-solving skills.
• Proficiency in EMR systems, word processing, and Excel.
• Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.
• Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
• Exceptional customer service and phone etiquette.
• Knowledge of clinical workflows, medical terminology, and basic patient care practices.
• BLS - Basic Life Support - American Heart Association Within 30 Days

Preferred Qualifications

• Associate’s Degree from a Medical Assistant Program.
• 1 year customer service experience in a healthcare setting.
• CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Upon Hire or
• CMA - Certified Medical Assistant - American Association of Medical Assistants Upon Hire or
• CMAC - Clinical Medical Assistant Certification - American Medical Certification Association Upon Hire or
• MAC - Medical Assistant Certification - American Medical Certification Association Upon Hire or
• NCMA - National Certified Medical Assistant - National Center for Competency Testing Upon Hire or
• NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals Upon Hire or
• RMA - Registered Medical Assistant - American Medical Technologists Upon Hire

Physical Demands

Lift and carry 25 lbs. Frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.