Patient-Centered TMS & Esketamine Technician | Growth

Greenbrook; Greensboro (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Generous paid time off

Medical, dental & vision coverage

Training & certification in TMS & esek

Team-based environment

Job summary

Greenbrook Mental Wellness Centers in Greensboro seeks a Patient-Centered Technician to deliver TMS and esketamine therapies in our outpatient clinics. You will provide hands-on patient care, monitor responses, and document with care.

This full-time role requires travel to area centers, reliable transportation, and a high school diploma or higher with related clinical certification. Training and growth opportunities are included.

Qualifications

• Minimum Qualifications: High School Diploma, an Associate's Degree, or equivalent clinical certification, combined with significant relevant work experience in fast-paced patient or customer care/service roles.
• Preferred Qualifications: Bachelor's Degree in Psychology, Social Work, or a related Human Services field; and at least the equivalent of one year of healthcare work or internship experience.
• Technical & Clinical Skills: Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred). Strong written and verbal communication skills are required.
• Required Travel & Logistics: This role requires travel to all centers throughout the region. Reliable personal transportation capable of facilitating movement to and between sites as operational needs dictate is a mandatory requirement.
• Physical & Other Requirements: Ability to stand for extended periods. Basic Life Support (BLS) certification (provided).

Responsibilities

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Understand and assist with insurance and billing processes as needed.
• Location: This position primarily covers Greensboro center but the ability to travel to any of the area centers on short notice to provide essential coverage is mandatory. Reliable transportation is required.

Skills

Patient care

Communication skills

Flexibility

Team collaboration

Education

High School Diploma or equivalent

Associate's Degree or clinical certification

Bachelor's Degree in Psychology/Social Work or related field

Tools

Microsoft Office Suite

AdvancedMD

SalesForce

Job description

Greenbrook Mental Wellness Centers in Greensboro seeks a Patient-Centered Technician to deliver TMS and esketamine therapies in our outpatient clinics. You will provide hands-on patient care, monitor responses, and document with care.

This full-time role requires travel to area centers, reliable transportation, and a high school diploma or higher with related clinical certification. Training and growth opportunities are included.