Bilingual Healthcare Front Desk Specialist

Humana, Inc.; Orlando (FL); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Bonus incentive plan

Health benefits

Résumé du poste

CenterWell Senior Primary Care in Orlando, FL is seeking a friendly receptionist to be the first point of contact for patients and visitors. You will manage a multi-line phone system, greet guests, schedule spaces, and handle routine inquiries with professionalism.

The role emphasizes patient-centered service, accurate messaging, and adherence to office policies. A high school diploma and healthcare/customer service experience are preferred; bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare or strong customer service background preferred.
• Passionate about improving patient experiences.
• Excellent customer service and phone etiquette.
• Bilingual in English and Spanish is a plus.

Responsabilités

• Serve as the first point of contact for patients, visitors, and callers, providing professional and courteous customer service.
• Manage a multi-line phone system, route calls, and take accurate messages.
• Greet visitors, maintain visitor logs, issue passes, and direct individuals to appropriate departments.
• Respond to routine inquiries regarding office services, hours, and contact information.
• Perform administrative duties, including scheduling meeting rooms, handling mail and courier packages, and maintaining records.
• Adhere to established policies, procedures, and quality standards while supporting daily office operations.

Connaissances

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

MS Office

Formation

High School Diploma or GED

Outils

MS Word

MS Excel

MS Outlook

Description du poste

CenterWell Senior Primary Care in Orlando, FL is seeking a friendly receptionist to be the first point of contact for patients and visitors. You will manage a multi-line phone system, greet guests, schedule spaces, and handle routine inquiries with professionalism.

The role emphasizes patient-centered service, accurate messaging, and adherence to office policies. A high school diploma and healthcare/customer service experience are preferred; bilingual English/Spanish is a plus.