Patient-Centered Clinical Support Specialist

Yale New Haven Health; Bridgeport (CT); On-site; USD 38,000 - 54,000; Full time

Job summary

Bridgeport Hospital, part of Yale New Haven Health, seeks an administrative assistant to support patient scheduling and clinical operations. The role handles calls, appointments, referrals, and pre-authorizations to ensure smooth patient care workflows.

Responsibilities include patient check-in, data updates, and document scanning. The position also maintains records, supports procedures, and helps with office supplies and multi-physician coordination.

Qualifications

• High school diploma or GED required; college/business coursework preferred.
• 1–2 years' experience in clinical/administrative support or a related degree.
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint); strong organizational and communication skills.
• Experience with Electronic Medical Records and scheduling software preferred; patient-facing experience beneficial.

Responsibilities

• Answering patient calls, scheduling appointments or procedures, obtaining referrals and pre-authorizations.
• Check-in patients for procedures, update demographics, and scan insurance/medical documents.
• Maintain departmental records; handle payroll, work and purchase orders; ensure timely updates.
• Provide pre- and post-procedure instructions; schedule diagnostic tests; confirm follow-ups.
• Assist with completion of patient documents (e.g., FMLA) related to surgeries and procedures.
• Monitor and order basic clinical/administrative supplies to maintain inventory.
• Schedule meetings, travel and other physician-support duties; cover other staff as needed.
• Perform related administrative duties to support multi-physician team.

Skills

Microsoft Office

Customer service

Scheduling

Communication skills

Education

High school diploma or GED

Tools

Electronic Medical Records

Scheduling software

Job description

Bridgeport Hospital, part of Yale New Haven Health, seeks an administrative assistant to support patient scheduling and clinical operations. The role handles calls, appointments, referrals, and pre-authorizations to ensure smooth patient care workflows.

Responsibilities include patient check-in, data updates, and document scanning. The position also maintains records, supports procedures, and helps with office supplies and multi-physician coordination.