Clinical Support Associate- Part time Days

Yale New Haven Health; Bridgeport (CT); On-site; USD 38,000 - 54,000; Full time

Job summary

Bridgeport Hospital, part of Yale New Haven Health, seeks an administrative assistant to support patient scheduling and clinical operations. The role handles calls, appointments, referrals, and pre-authorizations to ensure smooth patient care workflows.

Responsibilities include patient check-in, data updates, and document scanning. The position also maintains records, supports procedures, and helps with office supplies and multi-physician coordination.

Qualifications

• High school diploma or GED required; college/business coursework preferred.
• 1–2 years' experience in clinical/administrative support or a related degree.
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint); strong organizational and communication skills.
• Experience with Electronic Medical Records and scheduling software preferred; patient-facing experience beneficial.

Responsibilities

• Answering patient calls, scheduling appointments or procedures, obtaining referrals and pre-authorizations.
• Check-in patients for procedures, update demographics, and scan insurance/medical documents.
• Maintain departmental records; handle payroll, work and purchase orders; ensure timely updates.
• Provide pre- and post-procedure instructions; schedule diagnostic tests; confirm follow-ups.
• Assist with completion of patient documents (e.g., FMLA) related to surgeries and procedures.
• Monitor and order basic clinical/administrative supplies to maintain inventory.
• Schedule meetings, travel and other physician-support duties; cover other staff as needed.
• Perform related administrative duties to support multi-physician team.

Skills

Microsoft Office

Customer service

Scheduling

Communication skills

Education

High school diploma or GED

Tools

Electronic Medical Records

Scheduling software

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Works independently and efficiently to perform a wide range of administrative support duties to meet the needs of the department and/or one or more individuals who are at the supervisory or manager level. May support multiple individuals.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Answering patient calls, scheduling appointments or procedures, and obtaining referrals and pre-authorizations for procedures
  • 1.1 Composes correspondence on well-defined subjects as requested.
• 2. Checking patients in upon arrival for procedures, updating demographic information, and scanning required documents for insurance, medical records or other documentation as required. Assembles and compiles information as directed.
  • 2.1 Assembles and compiles standardized data from established sources.
• 3. Maintains departmental record-keeping and filing systems, either paper and/or electronic including payroll, work and purchase orders, etc.
  • 3.1 Ensures records are updated accurately in a timely fashion.
• 4. Provides pre and post procedure instructions, scheduling diagnostic testing, and confirming follow-up appointments
  • 4.1 Greets and receives visitors in a pleasant and professional manner.
• 5. Assists with completion of FMLA or other patient specific documents as related to performed surgeries and procedures.
• 6. Monitors and orders basic clinical and administrative supplies to maintain inventory at appropriate levels to ensure availability of necessary materials without over-stocking.
• 7. Schedules meetings, travel and other physician supporting duties as required. May provide coverage for other clinical or administrative staff as necessary.
• 8. Performs other related general clinical and administrative duties to support multi-physician team as required.

Qualifications

EDUCATION

High school diploma or GED required. Some business course work at the college or technical level preferred. Previous experience in a clinical department, physicians office or service line practice preferred.

EXPERIENCE

One to two years previous experience functioning in a clinical and administrative support role or a combination of experience and Bachelors degree.

SPECIAL SKILLS

Experience using the Microsoft Office Suite including Word, Outlook, Excel and PowerPoint. Good organizational skills with the ability to prioritize multiple tasks appropriately. Excellent customer service and communication skills. Experience with Electronic Medical Records and/or scheduling software preferred. Patient facing experience preferred. Working knowledge of Windows, Word, PowerPoint and Excel.

YNHHS Requisition ID

193192