Patient Care Navigator & Scheduling Specialist

Yale New Haven Health; Bridgeport (CT); On-site; USD 45,000 - 59,000; Full time

Job summary

Bridgeport Hospital, part of Yale New Haven Health, is seeking a Clinical Support Specialist to guide patients through the healthcare system, schedule and coordinate appointments, and provide timely, culturally appropriate services. You will work with physicians, staff, and the navigation team to ensure access and continuity of care.

Requires a high school diploma, health/human services associate degree preferred or medical assistant certification, and at least 2 years in healthcare or with an

Qualifications

• High School Diploma or GED required.
• Associates Degree in health and/or human services or related field preferred or medical assistant certification preferred.
• At least 2 years experience in health care or in human services with a focus on community setting in health care or in human services or 1 year experience or related internship in health care or human service with a focus on community setting with an Associate's Degree.

Responsibilities

• Schedule, confirm, coordinate, and provide support to patients for in office and external appointments.
• Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed.
• Must be able to communicate with patients, families, facility staff, and colleagues effectively and professionally.
• Display sensitivity to and experience working with different cultures.
• Display comfort and interest working with members around issues of healthcare access and adherence.
• Possess ability to multi-task and work under time pressures.
• Demonstrate computer proficiency inclusive of ability to enter and access data/information.
• Demonstrate ability to communicate both verbally and in writing with the members of the health care team.
• Demonstrate ability to be a self-starter and work independently.
• Completes all administrative functions associated with referral activities in a timely manner.
• Works closely with Navigation team to assist patients with external resources as needed.
• Ensures that all necessary participant information is documented in electronic medical records
• Works collaboratively with the Bridgeport Hospital Primary Care Center Staff.
• Performs other duties as needed.

Skills

Independent work

Cultural competence

Communication with patients and their

Education

High School Diploma or GED

Associates Degree in health and/or human services

Medical assistant certification

Tools

Electronic Medical Records

Job description

Bridgeport Hospital, part of Yale New Haven Health, is seeking a Clinical Support Specialist to guide patients through the healthcare system, schedule and coordinate appointments, and provide timely, culturally appropriate services. You will work with physicians, staff, and the navigation team to ensure access and continuity of care.

Requires a high school diploma, health/human services associate degree preferred or medical assistant certification, and at least 2 years in healthcare or with an